Warranty & Repairs
If you DO NOT have a direct account with Aiphone:
Contact your local Aiphone Partner. All return products MUST be directed to one of our partners first. To search for your nearest partner click here .
If you are an Aiphone Partner:
– Call 02 8036 4507, Option 1
Aiphone Pty. Ltd. warrants its products to be free from defects in material and workmanship under normal use and service for a period of three years after installation to the ultimate user. Proof-of-purchase is required to verify warranty period, otherwise warranty will be based on product lot code.
Repairs Under Warranty
At our discretion, Aiphone will repair free of charge or replace at no charge Aiphone product that, upon examination by an Aiphone Repair Technician, is proven to be defective and under warranty. Aiphone reserves the right to make the final decision whether there is a defect in materials and/or workmanship, and whether or not the product is within the warranty.
This warranty shall not apply to any failure caused by improper installation or use in violation of the instructions, abuse, negligence, electrical surge including damage from lightning, water or any other physical damage, or damage caused from batteries.
This warranty covers bench repairs by the Aiphone Repair Department only, and does not extend to units that have been repaired or altered outside of the factory. Aiphone is not responsible for any costs incurred involving on-site service calls.
Product Repair Policy
Aiphone Technical Service provides troubleshooting assistance that may eliminate the need to send a unit in for repair. If Technical Service has determined that your unit requires service, please Download a Return Merchandise Authorisation Request Form. (FOR AUSTRALIA ONLY! For U.S. customers, please refer to http://www.aiphone.com/) Please fill out the form and fax or email to Customer Service, and you will receive your Repair Order number by return fax or email. When sending in your unit, reference Aiphone’s RMA number and include a copy of the invoice to verify warranty. Aiphone will repair or replace out-of-box defective product at no charge.
Send product to:
Attn: Technical Department
Aiphone Pty. Ltd.
Unit 11A 2 Eden Park Drive
Macquarie Park, NSW 2113